I have recently started a LLC and I decided to open an account on Amazon to sell some products. But when I uploaded all needed documents I got email from Amazon.
Hello,
We reviewed the documents that you provided but were unable to complete your verification process. As a result, we are unable to activate your account.
Why is this happening? We were unable to verify the document that you provided as a proof of identity.
How do I resolve this situation? Within the next 30 days, please upload a scanned copy or photo of all the required documents listed on the “Identity Verification” page and make sure that the information that you entered in Seller Central matches the information in the documents. To submit the required documents or update your information, sign in to Seller Central and follow the on-screen instructions: https://sellercentral.amazon.com Do not attach documents to this email. For security reasons, we accept only documents uploaded to the “Identity Verification” page on Seller Central.
What happens if I do not upload the required documents? If we do not receive the required documents within the next 30 days, your case will be closed and we will not be able to activate your account.
======================================= Your message to us:
Please view message on case log page
and after this got same email like before with same answer:
Hello,
We reviewed the documents that you provided but were unable to complete your verification process. As a result, we are unable to activate your account.
Why is this happening? We were unable to verify the document that you provided as a proof of identity.
How do I resolve this situation? Within the next 30 days, please upload a scanned copy or photo of all the required documents listed on the “Identity Verification” page and make sure that the information that you entered in Seller Central matches the information in the documents. To submit the required documents or update your information, sign in to Seller Central and follow the on-screen instructions: https://sellercentral.amazon.com Do not attach documents to this email. For security reasons, we accept only documents uploaded to the “Identity Verification” page on Seller Central.
What happens if I do not upload the required documents? If we do not receive the required documents within the next 30 days, your case will be closed and we will not be able to activate your account.
Please note: this e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message.
and later new email from Amazon with text:
Dear Seller,
We are unable to verify the documents you provided. As a result:
If you are registering as a new Seller, you will not be allowed to sell on Amazon.
If you are an existing Seller who has already been selling on Amazon, your selling privileges will not be immediately removed. We will keep you informed in a separate email.
If you believe our decision is not correct, please contact Seller Support.
Sincerely, The Selling on Amazon team
after this when I made new case with question “Whats wrong and what I should to do” I got this email:
Hello from Amazon Selling Partner Support,
I understand that you uploaded your documents for verification. However, you are concerned about Seller Identify Verification (SIV) been denied. There are multiple reasons why your application can be denied at SIV stage:
We deny SIV when we cannot verify the submitted documents or when they do not meet our criteria. For more information on criteria, refer to the following Help page:
Currently, we are not able to share the specific reason. In order to complete the registration, we suggest that you open a new case with our Verification team by sending an email to ‘[email protected]‘.
We will contact you within 3 business days with more information. You can also restart the application process with a new account.
Thank you for contacting Amazon Selling Partner Support.
I send email to [email protected] with text and attached 1) State filling document 2) my passport scan 3) bank account validation statement
Hello, I tried to register Amazon seller account for my LLC but got error:
We are unable to verify the documents you provided. As a result, you may not sell on Amazon. We cannot give you more information about this matter, and we may not reply to further e-mails about this decision.
I don’t understand what’s wrong, I have all needed documents. And I can send it to you. Just tell me what I should to do. Thank you
We are unable to verify the documents you provided. As a result, you may not sell on Amazon. We cannot give you more information about this matter, and we may not reply to further e-mails about this decision.
I am real seller, I have all needed documents. But Amazon don’t need it. When I try open forum http://sellercentral.amazon.com/forums I see my locked account screen again. There is no any other option to contact them and find solution…
